How We Get Your Order to You
When I started PUREVANT, I wanted to keep things simple. Not just in the products we carry, but in how we treat the people who shop with us. Shipping was a big part of that conversation from day one. I remember sitting in my living room in Scottsdale, stacking boxes of inventory and thinking, “There has to be a better way to do this.” That better way started with free shipping. No fine print, no minimums, no surprises.
Today, I’m proud to say that every single order we ship to the United States and Canada ships for free. No codes needed. No tricks. Just a flat-out offer to get what you need to your doorstep without tacking on extra dollars at checkout.
Where We Ship
Right now, PUREVANT ships to two countries:
- United States (including all 50 states, plus APO, FPO, and DPO addresses)
- Canada (all provinces and territories)
We’re a growing operation, and keeping our focus on the US and Canada means we can offer free shipping without cutting corners on speed or quality. If you’re outside these countries, we hope to reach you soon. For now, our shipping team is dedicated to making sure deliveries in the US and Canada are reliable, fast, and easy to track.
Delivery Times
Once your order leaves our facility, delivery times are pretty consistent:
- United States: 4 to 6 business days
- Canada: 7 to 10 business days
These are standard delivery windows. Most packages arrive on the early side, but we always give ourselves and our carriers a little breathing room to account for weather, peak seasons, or the occasional hiccup in transit. If you need something faster, feel free to reach out to us at support@purevant.shop before placing your order. We can sometimes recommend express options, though standard free shipping covers most folks just fine.
Order Cut-Off Time
We process orders Monday through Friday. Our cut-off time is 5:00 PM Eastern Standard Time. If you place your order before that time, it gets added to the same day’s queue. Orders after 5:00 PM EST go into the next business day’s processing stack.
So if you’re placing an order on a Tuesday at 4:45 PM EST, we’ll start working on it that same day. If you order at 5:15 PM EST on a Friday, we’ll pick it up first thing Monday morning. Weekends and major US holidays don’t count as processing days, so keep that in mind if you’re ordering late on a Friday before a long weekend.
Handling Time
Before your package even hits the carrier, we need a little time to get everything ready. Our standard handling time is 1 to 3 business days. That includes picking your items from our shelves, inspecting them for quality, packing them carefully, and printing the shipping label.
Most orders go out within 1 business day. But for larger orders or during busy stretches like the holiday season, we might take the full 3 days to make sure everything is packed right. We’d rather ship a little slower and have your items arrive in great shape than rush and have something break or get mixed up.
Shipping Costs
This is the easy part. Shipping is free for every order going to the United States or Canada. There are no minimum purchase requirements. You can order a single small item or a whole cart full, and shipping stays at zero.
We don’t offer paid upgrades for standard shipping. The free option is the only option for US and Canada deliveries, and honestly, we think that’s a pretty good deal. No tiers, no upsells, no wondering if you should spend more to get better shipping. It’s the same for everyone.
Remote Areas and Additional Fees
Here’s where I want to be completely transparent. While we cover shipping costs for the vast majority of addresses, there are some remote or hard-to-reach locations where carriers charge us extra. These are places like:
- Rural areas far from major distribution hubs
- Island territories (including some remote islands in Canada)
- Northern Canadian territories with limited delivery routes
- APO/FPO/DPO addresses that require special handling
- Some Alaskan and Hawaiian rural zones
If your address falls into one of these categories, we may need to reach out to you about an additional shipping fee before we can send your order. We do our best to cover these costs when we can, but for true remote locations, the carriers pass along surcharges that we simply can’t absorb.
When this happens, we’ll email you at the address you provide during checkout. We’ll explain the fee clearly and give you the option to pay it or cancel the order for a full refund. We never ship without confirming with you first, so there are no surprises.
If you’re unsure whether your address qualifies as remote, just send us a quick note at support@purevant.shop with your zip or postal code, and we’ll check for you before you place your order.
Package Tracking
Every single order comes with tracking. Once your package ships, we’ll send you an email with the tracking number and a link to follow along. You can see where your package is at every step, from the moment it leaves our facility in Scottsdale to the day it arrives at your door.
Tracking updates typically show:
- When the label is created
- When the carrier picks up the package
- Scan events along the route
- Out for delivery notification
- Delivered confirmation
If your tracking number doesn’t update for more than 48 hours, that doesn’t necessarily mean something is wrong. Sometimes carriers skip scans, especially during high-volume periods. But if you’re worried, just reach out to us and we’ll look into it for you.
How We Pack Your Order
I’ve received enough online orders myself to know how frustrating it is when something arrives damaged. That’s why we pack every shipment with care. We use sturdy boxes, bubble wrap for fragile items, and void fill to keep everything from shifting around during transit.
If your order contains something breakable like glass, ceramics, or electronics, we take extra steps to protect it. That might mean double-boxing, extra layers of cushioning, or using custom-fit inserts. It adds a few minutes to our packing time, but it saves headaches on your end.
We also try to keep packaging sustainable when we can. That means recycled cardboard boxes, paper-based void fill instead of plastic, and minimal use of non-recyclable materials. If you get a box that looks a little plain or reused on the inside, that’s on purpose. We believe in protecting your items without creating unnecessary waste.
Lost or Damaged Packages
Sometimes things go wrong. Maybe a package gets lost in transit, or it arrives with visible damage. If that happens, please contact us at support@purevant.shop within 7 days of the expected delivery date. We’ll work with the carrier to file a claim and get you a replacement or refund as quickly as possible.
For damaged packages, please hold onto the original packaging and take photos of both the outer box and the damaged item. That helps us document the issue with the carrier and speeds up the resolution process.
We handle every issue personally. There’s no automated system or chatbot you need to fight with. Just email us, tell us what happened, and we’ll take it from there.
Address Accuracy
One thing that slows down shipping more than anything else is an incorrect address. Please double-check your shipping details before you place an order. We ship to the address you enter at checkout, and we can’t be responsible for packages delivered to the wrong location because of a typo or incomplete address.
If you realize you made a mistake right after placing your order, email us right away at support@purevant.shop. If we haven’t processed the order yet, we can update the address. Once it’s in the carrier’s hands, changes get much harder, and rerouting may come with extra fees from the carrier.
P.O. Boxes and Military Addresses
We ship to P.O. boxes within the United States and to APO, FPO, and DPO addresses. Delivery times for military addresses may run a little longer than our standard 4-6 business days, since packages go through additional sorting before reaching their final destination.
For P.O. box deliveries, we use the standard carrier that serves those addresses. Tracking still works, but delivery confirmation may show as delivered to the box rather than a physical location.
Holiday and Peak Season Shipping
During the holiday season and major shopping events, carriers get backed up. While we still aim for the same delivery windows, you might experience delays of a day or two. We recommend ordering earlier than usual if you need something by a specific date.
We post updates on our website during peak seasons so you know what to expect. No surprises, just honest communication about what’s happening behind the scenes.
Still Have Questions?
Shipping can be confusing, especially with different rules for different countries and regions. If anything in this policy didn’t make sense, or if you have a specific situation you want to check on, just email us at support@purevant.shop. We answer every email personally, usually within 24 hours during business days.
Our physical address is:
PUREVANT
4400 N Scottsdale Rd, Suite 100
Scottsdale, AZ 85251
We’re a real store with real people packing and shipping your orders from right here in Scottsdale. No drop-shipping, no warehouses on the other side of the country. Just us, a stack of boxes, and a commitment to getting your order to you safely and for free.