We’d Love to Hear From You
Running PUREVANT means a lot to me — it’s not just a store, it’s something I built from the ground up with the idea that shopping online should feel personal. When you reach out, you’re not sending a message into some automated void. You’re writing to real people who care about getting you the right answer.
How to Reach Us
The easiest way to get in touch is through our online form (I’ll walk you through it below), but if you’d rather send an email directly, that works too. We check every message and try to make sure nothing slips through the cracks.
Email: support@purevant.shop
Business Address:
4400 N Scottsdale Rd, Suite 100
Scottsdale, AZ 85251
Business Hours:
Monday – Friday, 9:00 AM – 5:00 PM EST
We aim to respond to every inquiry within 24 to 48 hours. Most of the time, it’s much sooner — but if we’re having a busy week, that window gives us breathing room to give you a thoughtful reply instead of a rushed one.
What to Expect Based on Your Question
Not all questions are the same, and we try to match our response time to what you need. Here’s a rough guide:
- Product questions — If you’re wondering about sizing, materials, or how something works, expect a reply within 24 hours. We know that when you’re shopping, you don’t want to wait days to decide.
- Order issues — Something wrong with your order? We prioritize these and typically get back to you within 24 hours too.
- Returns and exchanges — We handle these carefully, so expect a response within 48 hours. We want to make sure we get the details right.
- Press or media inquiries — If you’re writing about us or want to collaborate, we aim to respond within 48 hours as well.
Our Online Customer Service Entry Point
We also have a live online customer service desk available during business hours. You’ll find the chat entry point right on our website — just look for the chat icon in the corner of your screen. It connects you directly to our team for real-time help. If nobody is available right that second, leave a message and it’ll come to us as an email, so nothing gets lost.
Contact Form Fields
If you use our contact form, here’s what we’ll ask for. I keep it simple on purpose — no long forms that feel like a chore.
- Your name — So we know who we’re talking to.
- Your email address — So we can write you back.
- Order number — Optional, but really helpful if your question is about a specific purchase.
- Subject or inquiry type — A quick dropdown to help us route your message to the right person. Options include General Question, Order Help, Return Request, Press Inquiry, and Other.
- Your message — Tell us what’s on your mind. The more detail you give, the better we can help.
That’s it. No account required, no logging in, no hoops to jump through. Just fill it out and hit send.
A Real Person Will Read This
I think that’s the most important thing I want you to know. Whether you email us directly or use the online form, your message lands in the same inbox that I and my small team check personally. We don’t use bots to auto-reply or sort you into categories. Every message gets read by a human who actually works here.
So if you have a question, a concern, or just want to say hello — please reach out. We’re here.