Our Return Policy – The Simple Version
Sometimes things just don’t work out. Maybe the size is wrong, the color looks different in person, or you changed your mind. That’s okay. We built our return policy to be straightforward because we believe shopping online should feel safe and easy.
At PUREVANT, we want you to feel good about every purchase. If something isn’t right, we’ll make it right. No fuss, no runaround. Here’s exactly how it works.
You Have 30 Days – Starting From the Day Your Package Arrives
That’s right. The clock starts ticking the moment your order lands on your doorstep. Not when it shipped, not when it left our warehouse — the day it shows up at your home. You’ve got a full 30 days from that delivery date to decide if the item is for you or not.
We think that’s fair. It gives you time to open the box, look things over, try things on (within reason), and see if everything fits your life the way you hoped.
Full Refund – Every Penny Back to Your Original Payment Method
If you decide to return something, you get a 100% full refund. Not store credit. Not a partial refund with restocking fees. Every single dollar you paid for that item comes back to you.
The refund goes straight back to the same payment method you used when you checked out. Credit card, debit card, PayPal — whatever you used, that’s where the money goes. No gift cards, no vouchers, no hoops to jump through.
How Fast Will You Get Your Money Back?
Once we receive your return at our facility, we process refunds within 3 to 5 business days. Most of the time it’s on the faster end of that window. After we process it, your bank or payment provider may take an additional 1–3 business days to show the money back in your account, depending on their policies. But from our end, we move quickly.
Return Shipping – We Cover It
Here’s something we’re proud of: we pay for return shipping. You don’t need to worry about pulling out your wallet again just to send something back. When you start a return, we’ll provide you with a prepaid shipping label. Print it, box up your item, drop it off, and that’s it. No cost to you.
We use reliable carriers, so your return is trackable and insured. You’ll get a confirmation when the carrier picks it up, and you can follow along until it reaches us.
What We Ask of You – Return Conditions
We just need a couple of things to make sure the return goes smoothly:
- The item should be unused — the same condition it was in when you opened the box. We’re not looking for perfection, but please don’t wear it, install it, or use it and then decide to send it back.
- Original packaging should be intact. If the item came in a box, a poly bag, or any other kind of packaging, please include everything. It helps us restock items quickly and keeps costs down for everyone.
- Include any accessories, tags, manuals, or extra pieces that came with the item. If it arrived with a warranty card or a little screwdriver in the box, throw that in the return package too.
Items We Cannot Accept for Return
Some things just can’t be returned, and we want to be up front about that. No surprises.
Personalized and Custom Items
If you ordered something that was made specifically for you — engraved, monogrammed, custom-sized, or personalized in any way — we cannot accept returns on those. Because it’s made just for you, we can’t sell it to someone else. Please double-check any custom details before you place the order.
Intimate Apparel and Undergarments
For hygiene reasons, we cannot accept returns on intimate apparel, underwear, shapewear (if worn), swimwear if the hygienic liner is removed, or similar items that come into close contact with the body. This is standard practice, and we appreciate your understanding.
Opened Personal-Use Items and Hygiene Products
Certain items are sold with a seal or protective packaging for health and safety reasons. If you open or break that seal, we cannot accept the return. This includes items like:
- Cosmetics, skincare, and beauty products (if the safety seal is broken or the product has been used)
- Hair tools or styling devices (if used)
- Oral care products like toothbrushes or tongue scrapers (once opened)
- Any product that comes into contact with skin, hair, or the body and has been opened or unsealed
The short rule: if it’s something you’d use on your body and you opened it, we can’t take it back. If you haven’t opened it and the seal is intact, you’re good to return it within the 30-day window.
Digital Products and Downloadable Items
If you purchased a digital download, gift card, or any non-physical item, those are final sale. Once delivered, they can’t be “returned.”
Items Beyond 30 Days
If your package arrived more than 30 days ago, we unfortunately cannot accept a return. We stick to this window because it keeps things fair and predictable for everyone. If you have a truly unusual situation, reach out to us at support@purevant.shop and we’ll talk it through. No promises, but we’re human — we listen.
How to Start a Return – Step by Step
Here’s exactly what to do. It takes about five minutes.
- Email us at support@purevant.shop with your order number and the item(s) you’d like to return. If you have your order confirmation email handy, that makes things even faster.
- We’ll reply with a prepaid return label within one business day (usually faster). The label comes as a PDF attachment. Print it out.
- Pack up your item in its original packaging if possible. Include all accessories, manuals, and any extras. If you don’t have the original box anymore, use any sturdy box you have — just make sure the item is well protected. Tape the prepaid label securely on the outside.
- Drop it off at any carrier location listed on the label. You’ll get a receipt or tracking number. Keep that — it’s your proof that you sent it back.
- We process your refund within 3–5 business days after the package arrives at our returns center. You’ll get an email confirmation when the refund is issued.
Where to Send Your Return
Our return address is straightforward. If you need to mail something back on your own (though we prefer you use our prepaid label), here’s where it goes:
PUREVANT Returns
4400 N Scottsdale Rd, Suite 100
Scottsdale, AZ 85251
Defective Items, Damages, or Wrong Orders
If something arrives damaged, defective, or if we sent you the wrong item, please let us know right away. Email support@purevant.shop within 48 hours of delivery, and include a photo if possible. We’ll make it right — either a full refund or a replacement, your choice. And we’ll cover all shipping costs, obviously.
Got Questions?
We’re here. If anything in this policy isn’t clear, or if you have a situation that doesn’t quite fit the rules above, just email us. We read every message and we reply personally.
Email: support@purevant.shop
We don’t use chatbots or automated replies for return questions. A real person will get back to you. That’s just how we run things at PUREVANT.
A Note From Us
We started PUREVANT because we believe online shopping should feel less like a transaction and more like a relationship. Part of that is being honest about what you’re getting — and part of it is making sure you’re covered if things don’t go as planned.
This return policy reflects that. It’s not designed to trip you up or hide behind fine print. It’s designed to be clear. If you’re happy, we’re happy. If you’re not happy, let us fix it.
Simple as that.